Keywords: asterisk

## Assigning agents to Queues

In this example dialplan, we want to be able to add and remove agents to handle incoming calls, as they feel they are available. As they log in, they are added to the queue's agent list, and as they log out, they are removed. If no agents are available, the queue command will terminate, and it is the duty of the dialplan to do something appropriate, be it sending the incoming caller to voicemail, or trying the queue again with a higher QUEUE_MAX_PENALTY.

Because a single agent can make themselves available to more than one queue, the process of joining multiple queues can be handled automatically by the dialplan.

Subsections

- Agents Log In and Out